Thank you for using our platform. This Refund and Cancellation Policy governs transactions made on the website (ghardhoondho.com) and the mobile application (Ghar Dhoondho) for paid premium listings, boosting slots, and owner verified badge checks.
1. Property Listing & Premium Boost Packages
To ensure platform safety and provide optimal visibility, we offer two listing packages:
- Basic Plan: A standard property listing that registers your property on the platform without any priority sorting.
- Premium Plan: A featured listing package that boosts your property to the top of our application for 18 days, providing maximum visibility and faster tenant leads.
The pricing for the Premium Plan is dynamic. Once a property listing is successfully submitted or the 18-day premium boosting service is activated, the fee is strictly non-refundable.
2. Refund Eligibility Criteria
Refund claims are processed exclusively under the following specific circumstances:
- Duplicate Payments: If the payment gateway records multiple successful charges for a single plan due to internet connection lapses or payment gateway failures.
- Listing Moderation Rejections: If you purchase a verified listing package but your property registration gets rejected by our admin panel during initial review (before verification actions have begun) due to address mismatch or coordinate errors.
3. Fake or Fraudulent Listings (No Refund & Fee Forfeiture)
If any user submits a fake property listing, uploads incorrect/misleading photos, enters false ownership details, or attempts to deceive prospective tenants, their account and property listing will be blocked immediately upon moderation. In all such cases involving fake or fraudulent submissions, the property submission fee paid is strictly 100% FORFEITED and NO REFUND will be issued under any circumstances.
4. Requesting a Refund
To request a refund, follow this procedure:
- Send an email to ghardhoondho.help@gmail.com.
- State "Refund Request - [Your Transaction ID]" in the email subject.
- Attach your payment receipt, billing name, registered mobile number, and the reason for the request.
- Submit this email within 7 days of making the transaction.
5. Refund Timelines
Once your request is approved after verification by our billing support team, the refund will be processed. The funds will be automatically credited back to your original payment method (Credit/Debit Card, Netbanking, or UPI wallet) within 5 to 7 working days, subject to bank processing cycles.
6. Cancellation Policy
Users can cancel recurring listing subscription plans at any time directly through their Owner Dashboards. Upon cancellation, your premium listing highlights will remain active until the end of the paid billing period. No future renewals will be processed after cancellation.
7. Contact Information
For any refund claims, cancellation assistance, or billing inquiries, please contact us at:
- Legal Entity Name: GHAR DHOONDHO
(Md Nowel Alam) - Registered Address: SHRIKOL NIMOUL AZAMNGAR KATIHAR BIHAR 855102
- Email: ghardhoondho.help@gmail.com